Terms and conditions

BOOKING
All guided tours must, as a rule, be booked and paid for no later than 10 days before the start of the tour (with a few exceptions if booked later. Call for details). Bookings should be done online or by writing us an email to info@guidetours.dk or via our contact form. You can also call, WhatsApp or send a text message: +45 7179 2030.

PAYMENT
Our guides are locked into a booked tour and cannot take on other assignments during the same time. Therefore, the booking is made as a form of ticket purchase. Payment must be made no later than 10 days before a planned tour/assignment and for companies, as shown on the invoice. However, in some cases exceptions can be made by agreement if, for example, an immediate transfer can be made. In case of late or non-payment, Guide Tours reserves the right to cancel the tour. You can pay with Danish, Norwegian and Finnish Vipps Mobilepay to no. 812200 or with a bank transfer from a Danish bank to reg. 5958 account 0001028376 or from a bank outside of Denmark using (IBAN: DK9659580008800231) or via our booking system with a credit card like VISA Card or Mastercard.

CANCELLATION
Afbestilling skal ske skriftligt på email til info@guidetours.dk senest 5 hverdage inden datoen for en aftalt tur. Sker afbestillingen rettidigt, tager Guide Tours kun 495 kr. pr. guide for det forberedende arbejde. Er det fulde beløb allerede betalt, refunderer Guide Tours det resterende, indenfor få hverdage efter afbestillingen. Er der endnu ikke betalt, opkræves det aftalte beløb, (eller 495 kr. pr. guide), få dage efter afbestillingen til betaling indenfor 8 dage.

Cancellation must be made in writing by email to info@guidetours.dk no later than 5 working days before the date of an agreed tour. If the cancellation is made in time, Guide Tours only charges DKK 495 per tour guide for the preparatory work. If the full amount has already been paid, Guide Tours will refund the remaining amount within a few working days of the cancellation. If payment has not yet been made, the agreed amount (or DKK 495 per tour guide) will be charged a few days after the cancellation for payment within 10 working days.